Question 1

What is digital legacy planning?

Accepted Answer

Digital legacy planning is the process of organizing and securing your digital assets, online accounts, important documents, and personal messages to be passed on to loved ones after your passing. It ensures your final wishes and important information reach the right people at the right time.

Question 2

How does The Afterlife's heartbeat system work?

Accepted Answer

The heartbeat system sends regular check-ins via WhatsApp or email at your chosen frequency (daily, weekly, or monthly). If you don't respond after multiple attempts, the system alerts your designated emergency contacts to verify your status before releasing any vault contents.

Question 3

Is my data secure with The Afterlife?

Accepted Answer

Yes. Every vault item is end-to-end encrypted before it is written to storage — even our own engineers cannot read your content without your key. Vaults release only to the specific recipients you named, and only after your passing has been verified.

Question 4

Can I store video messages for my loved ones?

Accepted Answer

Yes, The Afterlife allows you to store video messages, voice recordings, letters, and documents in your encrypted vault. You can assign specific items to specific recipients, so your children might receive different messages than your spouse or friends.

Question 5

What happens if I stop paying for my subscription?

Accepted Answer

If your subscription lapses, your vault contents remain secure for a grace period. We'll attempt to contact you before any changes. Free tier users retain access to basic vault features. Paid features like WhatsApp notifications and additional storage may be limited until you renew.

Question 6

How much does digital legacy planning cost in South Africa?

Accepted Answer

The Afterlife offers plans starting from R0 for basic features. Premium plans start at R99/month and include advanced features like WhatsApp notifications, unlimited storage, and priority support. Visit our pricing page for detailed plan comparisons.

How can we help?

Email Support

Frequently Asked Questions

What is The Afterlife?

How do I create an account?

What is a vault?

What can I store in a vault?

Can I require a death certificate for vault access?

Who should I add as a recipient?

Will my recipients be notified when I add them?

How do recipients access released vaults?

What is the Heartbeat Protocol?

What happens if I miss a check-in?

Can I customize my check-in frequency?

How secure is my data?

Can The Afterlife team access my vault contents?

Is there a free plan?

How do I upgrade or change my plan?

Quick Links

Response Time